Recent utility data shows a surprisingly small number of customers have been applying for energy assistance programs over the past few months. Why is this bad for utilities, and what …
Preparing for a crisis is an enormous challenge, even when you put decisive action plans into place early on. But in a prolonged crisis, such as we’ve seen throughout the …
Dollar Energy Fund CEO Chad Quinn explains why his organization is offering its digital customer assistance tool, MyApp, to utilities for almost nothing. (Spoiler Alert: It’s just the right thing …
Utility companies face an unprecedented economic situation with COVID-19. Record numbers of jobless customers won’t be able pay their monthly bills, which means utilities need to get proactive. Luckily, putting …
BlastPoint CTO Tomer Borenstein shares insights and strategies for engaging low-income utility customers during the pandemic, in this webinar recap hosted by our friends at the Smart Energy Consumer Collaborative. …
Why aren’t more people signing up for your company’s extremely useful assistance programs? From psychological barriers to website blunders, we offer four major reasons your customers still haven’t enrolled. Learn …
From psychological barriers to website blunders, we offer four major reasons your customers still haven’t enrolled in what should be extremely helpful assistance programs. Learn from this two-part series on …
More of your customers own smart phones than ever before, including those earning a limited income. Optimize automated text messaging in order to engage and educate throughout the COVID crisis …
26 million Americans have applied for Unemployment Insurance (NPR.org) since the coronavirus crisis hit the U.S. The pandemic’s economic claws have already scraped through the retail, hospitality and food service …
Two customers may appear, on paper, to be very similar. But scratch the surface and you find that drastic differences exist between them, making it necessary to approach and serve …
