Get ahead of the coming billpay crisis.

Is your company prepared for the end of the shut-off moratorium? BlastPoint helps utilities quickly identify customers at risk for defaulting on payments, so you can build a specialized strategy for engaging them ASAP.

With an implementation time of only 6-8 weeks on average, our data-driven solutions enable you to create an initiative and put it into action right away, preventing shut-offs before they happen.

Get started now! Check out our FREE insights for identifying and engaging with at-risk customers and get in touch to take your strategy to the next level.

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Venn diagram: industry solutions, new challenges, experienceSolutions for targeted customer engagement.

The energy landscape is undergoing transformations in almost every facet: from increased customer expectations, to new technologies and business models to capitalize on, to new forms of direct and indirect competition.

In this changing landscape, energy providers are focusing on their relationships with customers more than ever before, and revenue growth, customer satisfaction, cost effectiveness, and optimization of processes are all top-of-mind.

BlastPoint has partnered with utilities across the U.S. and Canada to build solutions that address the new challenges presented by this shifting ecosystem with staggering results. Our solutions, while working out of the box, can be tweaked and customized for your organization’s specific needs and purposes.

boost electronic billing & digital services enrollment

E-Billing Program Adoption

Our models create 360° Customer Profiles that illuminate consumer decision-making habits and determine which customers are more likely to convert to e-billing. By reducing paper billing, utility companies save money and reach environmental targets faster. Read the case study.

Energy Efficiency Program Adoption

With the power of AI, you’ll discover which customers are most likely to adopt supplemental programs like energy audits, weatherization or appliance upgrades. Use BlastPoint to target those customers with the right messaging and through the right channels so you can increase revenues and hit your environmental goals.

Electric Vehicles Strategy and Adoption

Build a smart infrastructure now to support the future of EVs. Using AI, we help utility providers identify the best locations and public partners for hosting future charging stations, understand which customers are most likely to adopt EV technology next, pinpoint potential fleets that could convert to EV, educate consumers about this new technology, and more. Check out our Commercial and Residential EV adoption solutions.

prevent customer billing defaults

Preemptive Delinquency Prediction

Prevent billing defaults before they happen using our models to find out who, and where, your energy insecure customers are. Reach them through the right channels and ensure they get the help they need. Save money by enrolling more customers in budget billing or energy assistance programs before it’s too late. See our most recent late payment report and read the case study.

Customer Assistance Programs

Our research shows that only a fraction of customers who may qualify for Customer Assistance Programs are actually enrolled, leading to late payments and shut-offs. Use our platform to save money, prevent fraud, and help those in need by identifying specific customers in your territory who should be on Customer Assistance Programs but aren’t.

Customer Balance Risk Zones

Balance amounts are the most definitive indicator of whether a customer will pay or default. BlastPoint’s A.I. enabled technology identifies which balance amounts are critical for determining your customers’ payment behavior, so you can create proactive, targeted engagement campaigns and prevent lost revenue. Learn more about Customer Balance Risk Zones.

Have a particular problem you’re trying to solve?

Let’s talk. We’ll find you a solution.

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BlastCast Energy

BlastPoint’s Energy-Focused Newsletter

Look into the future and prepare yourself and your organization. BlastCast Energy is your ticket to understanding new challenges and technologies in the energy industry and beyond. Sign up today to learn more about:

  • Targeted customer engagement in times of crisis
  • Driving adoption for customer services and programs
  • Adapting to an evolving regulatory landscape
  • Launching electrification initiatives
  • And much more!
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