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Blog

How Data Can Ease The Billpay Crisis For Utilities & Their Customers: A Message From BlastPoint CTO Tomer Borenstein

Posted on May 28, 2020 by Janeen Ellsworth

Utility companies face an unprecedented economic situation with COVID-19. Record numbers of jobless customers won’t be able pay their monthly bills, which means utilities need to get proactive. Luckily, putting …

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Utility Customer Engagement Strategies For The COVID Era: Webinar Recap

Posted on May 21, 2020 by Janeen Ellsworth

BlastPoint CTO Tomer Borenstein shares insights and strategies for engaging low-income utility customers during the pandemic, in this webinar recap hosted by our friends at the Smart Energy Consumer Collaborative. …

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What Keeps Customers From Enrolling In Your Awesome Programs? These 4 Barriers (Part 2)

Posted on May 14, 2020 by Janeen Ellsworth

Why aren’t more people signing up for your company’s extremely useful assistance programs? From psychological barriers to website blunders, we offer four major reasons your customers still haven’t enrolled. Learn …

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woman making decision

What Keeps Customers From Enrolling In Your Awesome Programs? These 4 Barriers. (Part 1)

Posted on May 7, 2020 by Janeen Ellsworth

From psychological barriers to website blunders, we offer four major reasons your customers still haven’t enrolled in what should be extremely helpful assistance programs. Learn from this two-part series on …

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Woman texting

Why Text Message Alerts Are More Important Than Ever (And Not Just for Millennials)

Posted on April 30, 2020 by Janeen Ellsworth

More of your customers own smart phones than ever before, including those earning a limited income. Optimize automated text messaging in order to engage and educate throughout the COVID crisis …

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April Billpay Numbers Show Middle-Income Earners Now At Risk

Posted on April 23, 2020 by Janeen Ellsworth

26 million Americans have applied for Unemployment Insurance (NPR.org) since the coronavirus crisis hit the U.S. The pandemic’s economic claws have already scraped through the retail, hospitality and food service …

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A Tale of Two Households: Same Annual Income, Drastically Different Lives

Posted on April 16, 2020 by Janeen Ellsworth

Two customers may appear, on paper, to be very similar. But scratch the surface and you find that drastic differences exist between them, making it necessary to approach and serve …

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COVID-19 Health + Economic Risk Factors Reveal Dangerous Overlap For Already-Vulnerable Groups

Posted on April 9, 2020 by Janeen Ellsworth

Risk factors for contracting COVID-19, or losing income because of it, indicate an overlap with risk factors that make a person more likely than others to default on a utility …

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Mother worried about bills

How Utilities Can Protect the Vulnerable Throughout the Coronavirus Crisis

Posted on April 2, 2020 by Janeen Ellsworth

With the Covid-19 pandemic growing across the globe and in North America, the world is bracing for some major economic shifts. One might think of utility companies, along with Zoom …

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5 Cities Leading the Battery-Powered Bus Revolution

Posted on March 12, 2020 by Janeen Ellsworth

Modernizing public transit toward zero-emission, clean energy takes courage, funding and strategic partnerships among dozens of stakeholders. Yet some cities have figured out how to make battery-electric public buses work …

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