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Blog

Blog

Getting Lost On Purpose With David Francis, BlastPoint’s New Principal Software Engineer

Posted on August 13, 2020 by Janeen Ellsworth

BlastPoint has reached an exciting growth stage, so we are thrilled to be expanding our development team. Please help us welcome the intrepid, thoughtful and meticulous David Francis, Principal Software …

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Customer Balance Risk Zones, Part 3: Who’s In The Red Zone & What Do They Need?

Posted on July 23, 2020 by Janeen Ellsworth

When shut-off moratoriums end, utilities will be faced with having to disconnect service for thousands of delinquent customers. Is there anything they can do to mitigate the economic disaster that …

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Customer Balance Risk Zones, Part 2: Who’s In The Yellow Zone & What Do They Need?

Posted on July 16, 2020 by Janeen Ellsworth

Utility companies are gazing into the future with worry over what the see: More and more customers falling behind on their bills. BlastPoint identifies these customers as being in the …

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Customer Balance Risk Zones, Part 1: Who’s In The Green Zone & What Do They Need?

Posted on July 9, 2020 by Janeen Ellsworth

A newfound sense of urgency is bearing down on utility companies as they look to the future. They want to conduct targeted, meaningful customer engagement, efficiently and within the confines …

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Current Late Bill Totals Highlight Need For Utilities To Educate Customers On Energy Assistance ASAP

Posted on July 2, 2020 by Blastpoint

Recent utility data shows a surprisingly small number of customers have been applying for energy assistance programs over the past few months. Why is this bad for utilities, and what …

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Don’t Wait for Moratoriums to End: Define Your ‘Customer Balance Risk Zones’ Before It’s Too Late

Posted on June 25, 2020 by Marianne Holohan

BlastPoint CEO & Co-Founder Alison Alvarez has spent a lot of time analyzing billpay data in order to support our utility partners during the current pandemic. Based on her findings, …

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Utilities, Get Your Free Resource Guide: Customer Engagement For Surviving Economic Crises

Posted on June 18, 2020 by Janeen Ellsworth

Preparing for a crisis is an enormous challenge, even when you put decisive action plans into place early on. But in a prolonged crisis, such as we’ve seen throughout the …

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Steve Estes, BlastPoint’s VP of Product, Talks Icebergs, Ultimate Frisbee & Words To Live By: A Spotlight Q&A

Posted on June 11, 2020 by Janeen Ellsworth

In February of 2020, the team at BlastPoint welcomed Steve Estes aboard as its first ever Vice President of Product. It was a critical time in the company’s growth during …

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Standing In Solidarity

Posted on June 5, 2020 by Blastpoint

BlastPoint stands in solidarity with our friends, colleagues, partners & neighbors in condemning racism and police violence against People of Color.

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Would Customers Actually Sign Up For Energy Assistance Using A Text Bot? Absolutely.

Posted on June 4, 2020 by Janeen Ellsworth

Dollar Energy Fund CEO Chad Quinn explains why his organization is offering its digital customer assistance tool, MyApp, to utilities for almost nothing. (Spoiler Alert: It’s just the right thing …

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